Terms of service
Terms of Service
Last updated: October 24, 2026
Overview
Welcome to Mockneck. This website is operated by Mockneck, located at 51 Rowland St, Springfield, MA 01107, United States. Throughout the site, the terms "we", "us", and "our" refer to Mockneck. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site, including browsers, customers, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all terms, you may not access the website or use any services.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). A breach of any Terms may result in termination of your access to the Service.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Payments are processed securely through PayPal, and we do not store your payment details.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
Section 3 – Accuracy of Information
We make every effort to keep the information on this site accurate, complete, and current. If we find an error, we will correct it. The material on this site is provided for general information and should not be relied upon as the sole basis for making decisions.
Section 4 – Prices and Modifications to the Service
The price shown at checkout is the price you pay for your order. Prices may change from time to time, but a change does not affect an order you have already placed. We reserve the right to modify or discontinue the Service (or any part thereof) at any time. All prices are listed and charged in US Dollars ($).
Section 5 – Products
We make every effort to display the colors and images of our products as accurately as possible. Colors may appear slightly different depending on your screen. Please check each product page for fabric, sizing, and care details. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
Section 6 – Shipping and Delivery
We ship to addresses within the United States only, and shipping is free on all orders. For full details, see our Shipping Policy: https://mockneck.us/policies/shipping-policy
Order cut-off time: 5:00 PM (ET)
Handling / processing time: 1 to 2 business days (Monday to Friday)
Transit / shipping time: 4 to 6 business days (Monday to Friday)
Total estimated delivery time: 5 to 8 business days
Tracking is provided for all shipped orders.
Section 7 – Billing and Payment
We reserve the right to refuse any order placed with us. You agree to provide current, complete, and accurate purchase and account information for all purchases.
We accept payment through PayPal. All charges are billed in US Dollars ($). The total you will be charged, including any applicable taxes, is shown at checkout before you pay. For more information, see our Payment Policy: https://mockneck.us/pages/payment-policy
Section 8 – Returns, Refunds, and Cancellations
You may return items within 30 calendar days of delivery. For full details and instructions, see our Refund Policy: https://mockneck.us/policies/refund-policy
Non-defective items (personal preference, wrong size or color, or change of mind) must be unused, unworn, in their original packaging, and with all tags attached.
Defective, damaged, or incorrect items may be returned in the condition you received them. Please include photos of the problem when you contact us.
Restocking fee: $0 (free)
Return shipping: Returns are free. This applies to all returns, including damaged, defective, or incorrect items, and returns for personal preference, a wrong size or color, or a change of mind. We will provide a prepaid return shipping label at no cost to you.
Refunds: Once we receive and inspect your return, approved refunds are issued to your original PayPal account within 7 business days.
Cancellations: You may request to cancel an order within 24 hours of placing it by emailing contact@mockneck.us with your order number. After 24 hours, or once an order has shipped, please use our return process.
Section 9 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy: https://mockneck.us/policies/privacy-policy
Section 10 – Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, shipping charges, transit times, or availability. We reserve the right to correct any errors and to update information. If an error affects an order you have placed, we will contact you and you may choose to cancel the order for a full refund.
Section 11 – Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate local, state, federal, or international laws; (d) to infringe upon our intellectual property rights or those of others; (e) to submit false or misleading information; or (f) to upload viruses or malicious code.
Section 12 – Governing Law
These Terms of Service and any separate agreements are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States.
Section 13 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website.
Section 14 – Contact Information
Questions about the Terms of Service should be sent to us at:
Store Name: Mockneck
Business Address: 51 Rowland St, Springfield, MA 01107, United States
Business Phone: +1 (413) 251-7742
Support Email: contact@mockneck.us
Live Chat: 24/7
Phone and Email: Monday to Friday, 9:00 AM to 5:00 PM (ET)