Payment Policy

At Mockneck, we offer secure PayPal payments to provide a simple, safe, and convenient shopping experience for our customers in the United States.

1. Accepted Payment Methods

We currently accept the following payment method at checkout:

• PayPal

2. Payment Restrictions

We currently do not accept:

• Cash on Delivery (COD)
• Venmo
• Personal Checks
• Direct Bank Transfers

3. Payment Currency

All prices listed on our website and at checkout are charged in US Dollars (USD $).

4. When Will I Be Charged?

• Payment Collection: Payment is collected at the time of checkout through PayPal.
• Confirmation: Once your order is placed successfully, an order confirmation email is sent to the customer.
• Processing: Orders are processed and prepared for shipment after order confirmation.

5. Payment Security

Mockneck is hosted on Shopify, which is Level 1 PCI DSS compliant.

• All customer information is transmitted using SSL encryption.
• Payments are processed securely by PayPal. We do not store sensitive banking or payment information on our servers.
• Orders are verified through secure systems to help prevent fraudulent activities.

6. Order Verification

Please ensure your shipping and contact information is accurate when placing your order. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons.

7. Refunds

Refunds are handled according to our Refund & Return Policy. Approved refunds are issued to your original PayPal payment method within 7 business days after the returned item is received and inspected.

Business Information

Store Name: Mockneck
Business Address: 51 Rowland St, Springfield, MA 01107, United States
Business Phone: +1 (413) 251-7742
Support Email: contact@mockneck.us

Live Chat: 24/7
Phone and Email: Monday to Friday, 9:00 AM to 5:00 PM (ET)