Refund policy
Refund Policy
Last updated: October 24, 2026
At Mockneck, we want you to be happy with your purchase. If you are not entirely satisfied, our simple return policy is here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your order to request a return. If more than 30 days have passed since delivery, we cannot offer a refund or exchange.
2. Eligibility Requirements
Non-defective items (personal preference, wrong size or color, or change of mind) must be:
- Unused and unworn
- In their original packaging
- With all tags, inserts, and accessories attached
Defective, damaged, or incorrect items may be returned in the condition you received them. Please include photos of the problem when you contact us.
Items that do not meet these requirements may be rejected or sent back to you.
3. Return Shipping Costs
Returns are free for all reasons. This applies to damaged, defective, or incorrect items, and to returns for personal preference, ordering the wrong size or color, or changing your mind. Once your return is approved, we will email you a prepaid return shipping label at no cost to you.
4. Restocking Fees
Restocking fee: $0 (free)
5. How to Start a Return
- Contact us: Email contact@mockneck.us with your order number and the reason for your return. If the item is damaged or defective, please attach photos.
- Get approval: We will review your request and reply within 24 hours with your prepaid return label and instructions.
- Ship your package: Securely pack the item and send it to:
Mockneck Returns Department
51 Rowland St, Springfield, MA 01107, United States
6. Refunds
Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved.
- Processing time: Approved refunds are issued to your original PayPal account within 7 business days.
7. Exchanges
The quickest way to get a different size or color is to return the original item for a refund and place a new order once the return is approved.
8. Cancellations
You may request to cancel an order within 24 hours of placing it by emailing contact@mockneck.us with your order number. After 24 hours, or once an order has shipped, please use our return process above.
Need Assistance?
If you have any questions or need help with your return, contact us:
Store Name: Mockneck
Business Address: 51 Rowland St, Springfield, MA 01107, United States
Business Phone: +1 (413) 251-7742
Support Email: contact@mockneck.us
Live Chat: 24/7
Phone and Email: Monday to Friday, 9:00 AM to 5:00 PM (ET)