Free shipping on All Orders + 30-day returns

Frequently Asked Questions

What does Mockneck sell?

We sell women’s mock neck sweatshirts for fall and winter, including pullovers, fleece-lined zip-ups, and matching sets. Check each product page for fabric, sizing, and care details.

Where do you ship?

We ship to addresses within the United States only.

How much is shipping?

Shipping is free on all US orders. There are no shipping fees at checkout.

How long will my order take to arrive?

Orders are processed in 1 to 2 business days and shipped in 4 to 6 business days. Total estimated delivery is 5 to 8 business days. Every order includes tracking, and we email your tracking number once it ships.

What payment methods do you accept?

We accept PayPal. All prices are in US Dollars (USD).

Can I cancel my order?

Yes, within 24 hours of placing it. Email contact@mockneck.us with your order number.

What is your return policy?

You can return items within 30 days of delivery, and returns are free for all reasons. We provide a prepaid return shipping label at no cost to you. Items returned for personal preference, wrong size or color, or change of mind must be unused, unworn, in original packaging, with tags attached. Defective, damaged, or incorrect items can be returned in the condition you received them. There is no restocking fee.

How do I start a return, and when do I get my refund?

Email contact@mockneck.us with your order number and reason for return. We reply within 24 hours with your prepaid return label and instructions. Approved refunds go to your original PayPal account within 7 business days after we receive and inspect the item.

How do I contact you?
  • Email: contact@mockneck.us
  • Phone: +1 (413) 251-7742
  • Live chat: available 24/7
  • Phone and email hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)
  • Address: 51 Rowland St, Springfield, MA 01107, United States
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