Shipping policy
Shipping Policy
Last updated: October 24, 2026
At Mockneck, we want your order to reach you safely. This page explains where we ship, how much it costs, and how long it takes.
Shipping Coverage & Costs
Shipping destination: We currently ship only to addresses within the United States. We cannot process orders for locations outside the US at this time.
Shipping cost: Shipping is free on all US orders. There is no minimum purchase and no shipping fee at checkout.
Delivery Timelines
Your delivery time has two parts:
1. Order Processing (Handling Time)
- Processing time: 1 to 2 business days (Monday to Friday)
- Order cut-off time: 5:00 PM (ET). Orders placed after 5:00 PM ET, or on weekends and holidays, are processed on the next business day.
2. Transit Time (Shipping Duration)
- Transit time: 4 to 6 business days (Monday to Friday)
- Carriers: We ship with carriers such as FedEx.
- Total estimated delivery time: 5 to 8 business days
Delivery dates are estimates. Delays caused by carriers, weather, or high-volume periods can happen.
Tracking Your Order
Every shipped order includes tracking. Once your order ships, we will email you a tracking number so you can follow your package. You can also check your order status on our tracking page: https://mockneck.us/apps/track123
Taxes
The total you pay, including any applicable sales tax, is shown at checkout before you complete your purchase. There are no import duties or additional charges on delivery for orders shipped within the United States.
Delayed or Missing Packages
If your order has not arrived within 8 business days of shipping, or tracking shows no movement for several days, please contact us. We will work with the carrier to locate your package and, if it cannot be found, send a replacement or issue a refund.
Returns
For information about returns and refunds, see our Refund Policy: https://mockneck.us/policies/refund-policy
Need Assistance?
If you have questions about your shipment, contact us:
Store Name: Mockneck
Business Address: 51 Rowland St, Springfield, MA 01107, United States
Business Phone: +1 (413) 251-7742
Support Email: contact@mockneck.us
Live Chat: 24/7
Phone and Email: Monday to Friday, 9:00 AM to 5:00 PM (ET)